Help
LensDue support
Questions, feedback or something not working as expected? We’re here to help.
Email lensdue@sergioalbanese.info. Please include your device model, iOS version and a brief description of the issue. Do not include prescription details or other sensitive information.
Notifications are not appearing
Open iOS Settings, find LensDue, select Notifications and confirm that notifications are allowed. Then check the reminder preference inside LensDue.
Restore a backup
Open LensDue settings and choose the backup import option. Select your encrypted backup file and enter the password used when it was created. The developer cannot recover a forgotten backup password.
Delete app data
Open LensDue settings and choose Reset app data. This removes LensDue data stored by the app and returns you to onboarding. This action cannot be undone unless you previously created a backup.
Medical questions
LensDue tracks information you provide but cannot offer medical advice. Contact an eye-care professional for questions about lens suitability, wear time, discomfort or prescription values.